POSITION TITLE:

Visitor Services Representative (Temporary)

REPORTING RELATIONSHIP:

Reports to the Visitor Services Manager

SUMMARY DESCRIPTION OF POSITION:

The Visitor Services Representative plays a critical public-facing role at the South Coast Botanic Garden (SCBG). This position interacts with a broad range of people daily, including visitors, special event guests, SCBG donors, venue rental clients, and more. In addition to making all guests feel welcome and valued; this position is accountable for processing admissions, event tickets, class registration, memberships, and donations.  A strong attention to detail and exceptional interpersonal communication skills is required. The Visitor Services Representative is expected to maintain a high level of courtesy and professionalism.  Ideal candidates will have prior experience in customer service.

 RESPONSIBILITIES AND DUTIES:

Essential Functions

  • Create a welcoming and warm experience for all SCBG visitors
  • Open and close the Visitor Services Center, properly close and secure office at end of day
  • Provide effective customer service in-person and over the phone
  • Answers inbound telephone calls, determine the purpose of the calls, provides routine information and answers routine questions
  • Generate interest in SCBG’s  offerings by effectively explaining them to visitors
  • Suggest events, programs, and membership offerings to visitors, based on their interests
  • Demonstrate a well-rounded understanding of SCBG’s mission
  • Partner with facilities staff and events staff to deliver an exceptional visitor experience
  • Handle transactions for admissions, event tickets, memberships, tram tickets, and donations
  • Staff gift shop when assigned and sell merchandise
  • Lead guided tours when assigned
  • Assist with class sign ups and registration
  • Assist customers with ticket exchanges and/or returns
  • Resolve customer services issues and/or elevate them to Management when appropriate
  • For membership program, ensure visitor data is entered into database in a consistent and timely fashion
  • Reconcile cash/checks and charges with ticket sales daily
  • Handle confidential media/information with discretion
  • Other duties as assigned

EQUIPMENT USED:

  • Cash register and POS system, credit card processing machine, phone, calculator, copier, computer, fax machine, printer, hand-held (two-way) radio.

 

PHYSICAL DEMANDS:

  • Ability to work outdoors, in all weather conditions, as needed.
  • This position occasionally requires lifting of up to 15 pounds.

 

QUALIFICATIONS:

  • AA degree or equivalent
  • One year of tour guide experience is preferred OR experience in museums, hospitality, travel, tourism or public speaking
  • Two years of cash handling/cash register experience required
  • Two years customer service experience
  • Excellent verbal, written and interpersonal communications skills
  • Ability to work with diverse cultures and backgrounds
  • Must be able to work a flexible schedule, including nights, holidays and weekends
  • Ability to read and comprehend directives and basic correspondence
  • Must be a positive team player
  • Must be able to handle simple calculations and money transactions
  • Must be self-motivated, have a good sense of humor, honesty and a strong work ethic
  • Good working knowledge of computers and familiarity with general office equipment
  • Basic knowledge of Word, Excel necessary
  • Bilingual preferred but not required
  • Neat and professional appearance

 

This is a temporary, part time (20 – 25 hours) non-exempt position and may be scheduled on weekends, evenings, and holidays, depending on the needs of the Foundation.

To apply, send cover letter and resume to hr@southcoastbotanicgarden.org.  No calls please.